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American Embassies do not provide citizens with the same services as other embassies in the Bush Era. Why not?
There seems to be a bureaucratic turf war between the State
Department and the Bureau of Homeland Security regarding
visas and other items, and we citizens are the losers.Visas used to be the province of the State Department, and this
power has been give to BHS. The result is grumpy and
mean-spirited embassy staffers who take out their frustrations on American taxpayers. And if you are a law-abiding
foreigner national applying for a visa to the US.,forget
it! The "step-to-the-rear -of -the-cattle-car" attitude turns
a lot of people off, and is costing America millions, if not
billions, in lost tourism and business revenue. The same
might be said for heavy-handed US airport security -
we might be at war, but that does not mean everyone
is an enemy . Being professional means being polite,
among other things! Compare with European embassies
( or security) and see the difference...
"who take out their frustrations on American taxpayers"
This is unfortunate and somewhat true, the rules keep changing and when the power to do what is needed in the best interest of people is moved, there is little that the frustrated can do. They no longer have the papers (forms) or stamps that allow them to do what they are good at doing. Nor is their signature valid if they found the paperwork.
"Being professional means being polite" I agree however you can only tell some people 10 times a day that the process has moved down the hall to another department and when they start yelling at you that it has always been done here and this way, before you tend to forget to be polite. Then the next person suffers the more.
I deal with the Embassy's on a service point of view and even from our end the "rules" are changing all the time.
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